You have 30 days from delivery to request a return on anything sold by TinkerTown.

To be eligible, the item needs to be in the same condition you received it — unused, with tags and in its original packaging — and you'll need proof of purchase.

To start a return, email questions@shoptinkertown.com. Once the return is approved we'll send you a prepaid return label along with instructions on where to send it. There is no restocking fee. Items sent back without requesting a return first can't be accepted.

Items sold by an affiliate
Products marked Sold by Affiliate are not sold, shipped or fulfilled by TinkerTown. Those orders are placed directly with Amazon or eBay, and returns, refunds, shipping and support are handled entirely under that retailer's own policy — this policy does not apply to them. TinkerTown earns a commission on those purchases at no extra cost to you. If you're unsure who you bought from, email us with your order details and we'll point you to the right place.

Damages and issues
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or not what you ordered, so we can make it right.

Exceptions and non-returnable items
Sale items and gift cards are final sale. We also can't accept returns on custom or personalized orders, perishable goods, personal care goods, hazardous materials, or flammable liquids and gases. Get in touch if you're not sure whether your item qualifies.

Exchanges
The fastest route is to return the item you have and place a separate order for the one you want.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, without giving a justification. The same condition requirements above apply.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If it's been more than 10 business days since we approved your return and you still don't see it, email questions@shoptinkertown.com